1. What are the
advantages of purchasing a web site template?
The major advantage is price: You get
a high quality design for just $25-$270. You don't have
to hire a web designer or web design studio. Second advantage
is time frame: It usually takes 5-15 days for a good
designer to produce a web page of such quality.
2. Do you provide any scripts with
your templates or could you do some custom programming?
Our templates do not include any additional
scripts. All forms such as newsletter subscription or
search fields are inactive. Basic scripts can be easily
Template Customising .
3. What do I receive
when I order a template from TemplateMonster.com?
After you complete the payment via
our secure form you will receive a confirmation email
with link(s) to download .zip(s). The .zip file(s) contain
the following: PSD file(s), HTML file(s), fonts and advanced
clip art library.
You will need unzipping software to open the .zip archive.
Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may
4. What is TemplateMonster clip art
It is a selection of elements that
may be helpful during creation of web sites using our
Elements included (quantity is approximate):
- Arrows: 25 items
- Bullets: 10 items
- Buttons: 15 items
- Icons: 15 items
- Logos: 25 items
- Windows for content (ie.
News box. etc.):
3 items Other elements: 100 items
elements are provided in Photoshop .psd files in external
layers. This makes it easier to insert clip art library
images into your designs based on TemplateMonster web site
5. In what formats are your templates
Web site templates are available in
Photoshop and HTML formats. Fonts are included with Photoshop
file. In most templates HTML is compatible with Adobe® (Formerly
Macromedia) Dreamweaver®, Microsoft Expression Web®.
and Adobe® GoLive®
6. What am I allowed and not allowed
to do with the templates?
- Build a web site using the template
in any way you like.
You may not:
- Resell or redistribute templates
(like we do).
- Claim intellectual or exclusive
ownership to any of our products, modified or unmodified.
All products are property of content providing companies
- Make more than one project using
the same template (you have to purchase the same template
once more in order to make another project with the
7. What is the difference between unique and non-unique purchase?
purchase means that other people can buy the template
you have chosen some time later.
purchase guarantees that you are the last person to buy
this template. After an exclusive purchase occurs the
template is being permanently removed from the sales
directory and will never be available to other customers
again. Only you and people who bought the template before
you will own it.
8. If I buy a template at the exclusive
price does this allow me to resell that template unlimited
No. Please see our Terms
and Conditions to find
out more about usage rights.
9. Is it reasonable to make unique purchase
of template that was already purchased before?
Yes. Because there is very small chance
that you will find the same design on the net. There
are more than 3,000,000,000 web pages online now according
to statistics on www.google.com.
10. Is the license a one-time fee
Yes, the payment for your template
is a one-time fee without any additional charges. After
purchasing you may use the template as many times as
you need for one web site
11. Is it possible to buy the particular
image from the template?
No. According to our Terms
and Conditions we never
sell the images separately from templates (as well
as the templates separately from the images).
12. Is it possible for me to pay
one price and have access to all downloads for a certain
amount of time?
Sorry, we do not provide membership
based services. Learn
13. I would like
to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check
14. Is there any
Since Templatemonster.com is offering non-tangible irrevocable
goods we do not issue refunds after the product is shipped,
which you are responsible for understanding upon purchasing
any article at our site. Please make sure that you've
carefully read 'sources available' section. We only make
exceptions with this rule when the product appears to
be not-as-described on a case by case basis in agreement
of the parties concerned. The deadline for any refund
claim is one week after the delivery date.
15. I ordered a
template but haven't received the download information.
In this case please contact our Billing
Department via Online
Support Chat by phone or
16. I was billed twice - I received
2 email from merchant
Make sure that these charges have different
order IDs. If it is so, contact our Online
17. Is it possible to reactivate
my download link if it was deactivated after 3 days?
Yes. Please contact our Online
Billing Chat and they
will reactivate your link.
18. I would like to purchase a template,
but it is not available on the site anymore.
The template has been sold out for
exclusive price. Look for similar templates in our collection!
19. How can I modify a template to
suit my particular web site?
Please visit our
detailed instructions on editing.
20. Are your templates Microsoft
Expression Web or FrontPage compatible?
Most of templates come with HTML that
is compatible with Adobe GoLive, Macromedia Dreamweaver
and Microsoft Frontpage. Please check the 'sources available'
field in the template preview window.
NOTE: We do not provide Adobe Dreamweaver .DWT files,
Adobe GoLive .SITE files and Expression Web, Frontpage
21. What is Adobe Photoshop?
Adobe Photoshop is the world's most
popular graphics editing package. You can find more info
about Photoshop and download a free trial version at Adobe
22. What software do you recommend
for making HTML?
We think that Adobe Dreamweaver is
23. How can I modify flash portion
of the template?
You need to use Adobe Flash to edit
animated part of the template. Please visit the site
of the developer: Adobe.com
24. When I try to open the flash
fla file, I get an error Unexpected file format.
This means that .fla file is incompatible
with your Flash version. Please install the newest Flash
to edit this file or get in touch with our support personnel
to have the file converted to appropriate version.
25. Can I edit flash template in
No. Our flash templates can be edited
in Adobe Flash only.
26. Can I change the pictures on
the flash animated web site and put my own pictures
Yes, you can.
27. What is the best place to find
photos/images for modification of my template?
We recommend you to purchase images
28. I was wondering if you could
give me the contact info for a particular designer?
Sorry, our corporate policy prohibits
direct contacts with contractually obliged designers.
29. Is it possible to use your templates
to develop web sites for my customers?
Yes. It is perfect for designers who
want to offer their customers a high-quality design and
also save time and money. Mind that when you purchase
the template with ordinary or exclusive licence you're
entitled to create only one project (one domain name).
30. Can I put low resolution thumbnails
of templates on my web site for my clients to choose
Yes, of course.
31. Are the bonuses included with
You only get a clip art library and
fonts collection together with the package. All other
bonuses are given in form of memberships. You need to
browse the collections to download the items.
32. Will TemplateMonster help me
to edit my template?
TemplateMonster offers you a variety
of sources to help you with your template. Use our comprehensive
to get the basic
knowledge about your template. TemplateMonster Web
Design Library provides diverse, informed learning
experiences and will help you with your template stuff.
Our Knowledgebase contains
customers questions and most frequent problems. Anyway,
you can always use TemplateMonster 24/7 phone support,
try our Ticket
System or Online
Support Chat to get qualified
assistance from our support representatives.
33. Will TemplateMonster help me
to install my template?
Some of our products like osCommerce
templates, Zen Cart templates, & CRE Loaded require installation
to operate. Installation services are not included in
the package price. TemplateMonster though offers you
a variety of sources to help you with installation of
your template including installation instructions, some
articles with our
Our Knowledgebase contains
customers questions and most frequent problems. Anyway,
you can always refer to our partners from
Template Customising to install your
template for you for a small fee.
34. Do you provide Adobe Dreamweaver
or Expression Web templated .DWT file?s
No. We provide you plain HTML
files so you may choose the editable areas and save natively using either Dreamweaver or Expression Web.
35. Is it possible that Template
Monster will contact my client which web site I made
from Template Monster’s web site template?
Yes, our legal department checks licenses
regularly. In case we won’t find designer’s
contact information on the site which was made from the
template of ours we will contact the owner of the site